Balloon Decor FAQ — Common Questions
Quick answers to what most people ask before booking. If your question isn\'t here, contact us directly.
Are your prices really fixed, or do they go up at booking?
Fixed. The price on the package page is the price you pay. Add-ons are individually priced and optional. No required upsells.
What's the difference between your packages and custom balloon decor?
Packages are fixed-scope SKUs from a small catalog with three palette choices each. Custom is designed-from-scratch with custom palettes and unbounded scope. Materials are identical; price difference comes from design labor. See our comparison guide.
How far in advance should I book?
2–3 days for weekday events, 1–2 weeks for weekend events, 2–3 weeks for Saturdays during Q2/Q3. Same-day setup is sometimes possible with our $75 rush surcharge.
Do you do custom palettes?
Not within our packages. Each package has three pre-mixed palettes. Custom palette mixing is part of custom installations, which we don't offer — but other LA studios do, and the cost reflects the additional labor.
What balloons do you use?
Premium US-grade matte and chrome latex (Qualatex / Sempertex / Tuf-Tex tier). Indoor installs hold 24+ hours, outdoor in LA heat 6+ hours.
How long does setup take?
30–45 minutes on event day for a standard package. We arrive 30–45 minutes before your event start time.
Do you set up outdoors?
Yes. We use heat-resistant techniques for outdoor LA setups. For coastal venues (Santa Monica, Venice), we add anchor weights at no charge.
What about delivery distance?
Within 25 miles of central LA: included. Beyond 25 miles: $1.50/mile. The fixed package price stays the same; only travel adjusts.
Can you take down the installation after the event?
Yes — same-night takedown is +$60. Otherwise the venue keeps the installation as part of cleanup.
Do you offer payment plans?
50% deposit on booking, balance due 24 hours before event. We accept Stripe (cards), Apple Pay, Google Pay. Net-30 invoicing available for verified corporate accounts.
What's your cancellation policy?
Full refund if cancelled 7+ days before event. 50% refund if cancelled 3–6 days before. No refund inside 72 hours (materials are pre-cut and pre-blown by then).
Can I see a portfolio?
Yes — our gallery page and Instagram @thatfamousdecorstudio have recent installations.
Do you do weddings?
Not as a package — wedding-scale decor is custom-installation territory. We focus on smaller, standardized events.
Are you available outside Los Angeles?
Currently LA and 25-mile radius only. Multi-state expansion is in our roadmap; sign up via the contact form if you want to be notified when we launch in your city.
How do I know if my event fits a package?
Quick check: under 50 guests, at-home or small-venue, fits one of the 8 event types in our catalog: birthday, baby shower, gender reveal, anniversary, proposal, bridal shower, graduation, corporate. If yes — package fits. If your event is larger or has unusual scope, see our package vs custom guide.
Which neighborhoods do you cover with no extra fee?
Within 25 miles of central LA. That includes Beverly Hills, West Hollywood, Santa Monica, Hollywood, Pasadena, Burbank, Glendale, Culver City, Santa Monica, Marina del Rey, Mid-City. Beyond 25 miles: $1.50/mile.